Evaluators always look for valid, reliable, and easily collected data. A key challenge is low response rates, particularly when a survey is long and complex.

 

Khulisa often uses the Net Promoter Score (NPS), a simple standardised survey to measure client or beneficiary satisfaction. It asks the question: “How likely is it that you would recommend Organization or Service to a friend or colleague?”

 

Read our blog about NPS here.  

 

 


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