Date: February 26, 2019
Evaluators always look for valid, reliable, and easily collected data. A key challenge is low response rates, particularly when a survey is long and complex.
Khulisa often uses the Net Promoter Score (NPS), a simple standardised survey to measure client or beneficiary satisfaction. It asks the question: “How likely is it that you would recommend Organization or Service to a friend or colleague?”
Read our blog about NPS here.
