Khulisa recently evaluated the Allan Gray Orbis Foundation’s programmes. To capture some of the lessons of this journey, we conducted an exit interview at the end of the evaluation with the Foundation’s M&E Specialist Asgar Bhikoo. We specifically focussed on the Foundation’s experience with commissioning an evaluation to an external, independent organization. We then transcribed the discussion and posted it as a blog in Q&A format.
During this process, we realised the value of conducting an exit interview at the end of the evaluation as a tool to allow the client to reflect on what they’ve learnt, what elements of the evaluation were challenging, and how will they apply the findings and recommendations.
We also applied our standard close-out process of using the Net Promoter Score (NPS) at the end of the evaluation. The NPS a simple standardised survey to measure client or beneficiary satisfaction asking the question: “How likely is it that you would recommend Organization or Service to a friend or colleague?” on a scale of 1-10. For this evaluation, Khulisa received a 10 out of 10, meaning the client would highly recommend us to others.